Shipping policy
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped. We use Australia Post for our parcel postage delivery service. Potential delays can occur due to a high volume of orders or postal service problems that are outside of our control.
Cost of Shipping - We offer standard and express shipping to destinations within Australia, except hard to reach rural areas that incur an additional fee from Australia Post. To view Australia Post's most up to date shipping timeframes and policies, please click the link here. Standard Postage 4-6 Business Days Express Postage 1-3 Business Days
International Shipping - We currently only ship within Australia.
How do I check the status of my order? - When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at contact@puzzleartaust.com with your name and order number, and we will look into it for you.